Customer Service and After-Sales Support

At La Canadienne, customer service is essential. We attach paramount importance to it, which is why we have a dedicated team to assist you and answer your questions.

Our team consists of 3 advisors specializing in leather and skin, as well as all technical materials offered on the La Canadienne website.

Their expertise and advice will help you place your order with complete peace of mind.

How to contact customer service

Do not hesitate to contact us for any request: advice, help with an order, alteration, repair, cleaning request...

You can contact us:

By phone at 04 78 600 601

By email via the contact form

Via Chat

On each product page in the "Need help?" tab

Our opening hours

Our customer service is available Monday to Friday from 9:00 a.m. to 6:00 p.m. and Saturday from 9:00 a.m. to 5:00 p.m.

Processing requests

The response time by email is approximately 48 to 72 hours.

For a faster response, phone and Chat remain the most instantaneous contact methods. Our team answers you directly, during the indicated opening hours.

You can also find our answers to many frequently asked questions in our FAQ